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Operator + Consultant

Jenna Koval, portfolio operations and transformation operator

Fixing what breaks when growth outpaces infrastructure.

I work across PE-backed, enterprise, and founder-led businesses where growth, change, or complexity has outpaced the way the company runs. The work spans portfolio operations, commercial performance, operating models, M&A, diligence, and value creation.

By the numbers

$25M+
Revenue and profit base
Under direct management across engagements.
$900K+
Value surfaced
Through diligence and operating diagnostics.
6+
Industries operated across
From PE-backed SaaS and fintech to BPO and mobility.
10+
Years operating
PE-backed, Fortune 500, and founder-led companies.

Where I create value

Operating Models & Governance

Organizational design, operating cadence, KPI/OKR frameworks, decision rights, sponsor reporting, and the systems that turn priorities into execution.

Commercial Operations

Forecasting, pricing, revenue operations, renewals, collections, working capital, and the commercial infrastructure required to manage performance.

M&A & Value Creation

Commercial and operational diligence, 100-day planning, post-acquisition integration, value-creation planning, and EBITDA improvement.

Selected work

Brands served

  • Cognizant
  • Accenture
  • Stage Fund
  • Annex Cloud
  • Meritsoft
  • TTEC
  • Waymo
  • Airbnb
  • Ralph Lauren
  • Walmart
  • Hoka

What people say

Her role in delivering a new regulatory platform (CSDR) into three new clients simultaneously showcased her ability to lead and deliver results.
Tristan H., Senior Director of Engineering
post-trade fintech platform
Jenna quickly earned the trust of leadership and her globally distributed team, boosting satisfaction and reducing churn with a 0% attrition rate.
Mark F., Managing Director
private equity fund
She was able to articulately speak to each lever and bring it to a higher level executive narrative.
Tavish T., Head of Growth
growth advisory firm
Jenna's acumen in driving operational improvement was nothing short of inspirational.
Chul P., Consulting Analyst
global consulting firm
About

I work where strategy meets the messy reality of execution.

I'm an operator and consultant who tends to get pulled into businesses when the way they operate has stopped keeping pace with where they're going.

Over the past decade, I've worked across PE-backed companies, global enterprises, and founder-led businesses. Most recently, I served as Interim Chief of Staff, Portfolio Operations inside a PE-backed SaaS company. Before going independent, I was a Senior Consultant at Accenture and spent seven years at Cognizant across product, innovation, M&A, and transformation.

I'm drawn to the business around the product, not only the product itself. What I notice first is usually unclear ownership, thin visibility, decisions stuck waiting on someone, processes that were never really designed, and the places where things only get done because a few people are willing to carry them.

My work sits somewhere between operator, Chief of Staff, and consultant. I'd rather build enough structure for a company to run better on its own than stay indispensable to it.

Credentials: CSPO, CSM. BA, Communication Studies, University of Montana.

Contact

Open to the right operating role or consulting engagement.

If you're building, fixing, or transforming something interesting, I'd like to hear about it.